FAQ

This FAQ will continue to be updated as we get closer to the event. Please continue to check back, especially as you get ready to travel!

Traveling to Terranea Resort
Traveling to Palos Verdes, Terranea Resort, map to Terranea Resort: 100 Terranea Way, Rancho Palos Verdes, CA 9027

Upon arrival, we recommend using a rideshare service from the airport (Uber, Lyft, etc).

If you requested a room during registration, you will receive your confirmation email from Terranea by October 25.
You must present an ID and credit card upon check-in to pay for your stay and hotel incidental charges.

Check-in time: 3 PM

  • If you arrive early and your room is not ready for check-in, you're more than welcome to drop-off your luggage at the hotel and enjoy the Terranea Resort property and amenities.

Check-out time: by 11 AM

  • If you are checking out on Sunday, our agenda ends at 11:15 AM. Hotel check-out is by 11 AM. We recommend checking out before breakfast; the hotel can hold your luggage until your departure.

If you're local to the Palos Verdes area:
We're thrilled to bring this event to you!

  • A complimentary self-parking lot is available
  • Location: Left side of the valet check-point at the resort entrance
  • Simply inform the valet attendant that you wish to use the free lot, and they will provide directions
    • Note: If the free lot reaches capacity, valet parking will be required at $40 per day

Where do I pick up my name badge?
We will have a Welcome Hub set-up in the Palos Verdes Ballroom foyer, located on the 4th floor (lobby level). Please stop by to receive your name badge and select your event swag.

New this year: You will select your swag during the conference at the Welcome Hub and it will be shipped to your preferred mailing address.

  • Welcome Hub hours:
    • Friday, November 14: 1 PM to 3 PM and 5 PM to 8 PM
    • Saturday, November 15: 7:30 AM - 3 PM
    • Sunday, November 16: 7:30 AM - 11:15 AM

When will I know more about the agenda?
We will release the event agenda in the REAL Primary Care event mobile app. We will send you an email when the app is live!

What is the plan for the day of arrival (Friday)?
If you are arriving on Friday, we will offer learning sessions from 2 PM - 4 PM (more details will be available in the event app soon).
Our Friday evening Welcome Reception will be held at the stunning Palos Verdes Terrace overlooking the Pacific Ocean with sunset views from 5 PM through 8 PM. Arrive hungry! We can't wait to treat you. You'll savor a California-inspired meal with chef-crafted risotto, Asian dumplings, fresh sushi, sliders, berries and s'mores stations, plus locally sourced drinks. During the reception you will have the opportunity to walk through the REAL Expo and connect with other attendees. This is the perfect way to kick off our time together as a group, see friends and make new friends. 

Is there a dress code for the conference?
There is not a set dress code, so feel free to dress casual throughout the day. Keep in mind that we will be spending time indoors with air conditioning and outside on the terrace with an ocean breeze.

Average temperature for November in Palos Verdes varies from 71 F during the day to 51 F and breezy at night. We recommend checking the weather when you're ready to pack and bring clothing layers for different indoor and outdoor temperatures.

Will we have wifi connection during the event?
Yes, the network "Terranea" is available throughout the resort.

What should I bring to the event?
Yourself! An openness to learning new things, and a desire to connect with your colleagues and peers. And don't forget your sunglasses!

Can I post pictures on social media?
Be thoughtful about what you share on social media while at the event in accordance with your company's social media policy. If you would like to share your favorite moments and takeaways with One Medical, please tag One Medical on Instagram, Facebook, and LinkedIn and use the hashtags #REALPrimaryCare and #REALPrimaryCare2025 #REALInsights

Please note One Medical will also be taking photos and videos at the event.

May I bring my family and/or significant other?
Yes, we encourage you to bring a family member or friend. While any activities and meetings during REAL Primary Care are limited to attendees only, after you receive your hotel confirmation email, you have the option to contact the hotel directly to add an occupant to your room. Additional rates may apply. We've thoughtfully designed the conference schedule to include free time for personal renewal and enjoying resort amenities with friends and family - please take advantage and enjoy.

What should I do if I have any safety concerns?
Reach out if you need support. A dedicated security hotline will be available for non-emergency security questions or concerns: +1 888-460-1778. This hotline will be monitored 24 hours during the active event dates, from November 14 through November 16.

What meals are included in the REAL Primary Care conference?
Your CME event includes:

  • Dinner on Friday evening
  • Breakfast, lunch and afternoon snack on Saturday
  • Breakfast on Sunday

Can I access the materials shared during the conference?
Yes! You will be able to access any materials that have been shared (including content for sessions you did not attend) and the link to Leaners+ to claim your CME/ CE credits through the app for one month following the conference.

For One Medical team members, we also plan to upload these materials to OneSource.

How do I earn CME/CE credits?
Earn CME/CE Credits with Learner+

Learner+ is an online platform that offers opportunities to turn what you learn from the conference into CME/CE credit. At REAL, during each seminar or workshop, you’ll be able to earn CME/CE credits by reflecting on your takeaways using Learner+ on your phone.

Click here to create your Learner+ account (if you don’t already have one) before the conference. Want to learn more about Learner+ and how to earn credits click here!

Should I still attend the event if I am not feeling well?
As you prepare to join us, please review the following to ensure we're each doing our parts to protect ourselves and all attendees:

  • If you are feeling unwell, please do not attend the event, regardless of diagnostic testing results.
  • If you have recently been sick, please attend only if you're feeling better and have been fever-free for at least 24 hours.

What is the conference cancellation policy?
Amazon One Medical will use the credit card information you provide during registration to hold your room block. Events (events@onemedical.com) must receive a request of cancellation no later than Friday, October 10, 2025. Requests for full cancellations received by Friday, October 10, 2025 will be refunded, less a $100 administrative fee. Cancellations or no-shows after this date are not eligible for a refund and your credit card will be processed by HelmsBriscoe and will be charged in full.

Who should I contact with questions about or suggestions for the event?
You can contact our Events team with any questions or suggestions.

We can't wait to see you in less than a month! Remember to bring your sunglasses.

Click here for REAL Primary Care Terms and Conditions.